Returns & Refunds
We want you to be completely satisfied with your purchase
How to Return an Item
Contact Customer Service
Email us at info@mamasterglobal.com or call (+974) 4435 4298 within 30 days of delivery.
Receive Return Authorization
We'll provide you with a Return Authorization (RA) number and shipping instructions.
Package the Item
Pack the item securely in its original packaging, including all accessories and documentation.
Ship the Return
Send the package to the address provided. We recommend using a trackable shipping method.
Receive Your Refund
Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Returnable Items
- ✓ Unused items in original packaging
- ✓ Items with all original accessories
- ✓ Defective or damaged products
- ✓ Incorrect items received
- ✓ Items returned within 30 days
Non-Returnable Items
- ✗ Custom or made-to-order products
- ✗ Items without original packaging
- ✗ Used or installed items
- ✗ Clearance or final sale items
- ✗ Items returned after 30 days
Refund Policy
Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method
Refunds will be issued to your original payment method. Credit card refunds may take 5-10 additional business days to appear on your statement.
Restocking Fee
A 15% restocking fee may apply to certain items. This will be clearly stated during the return authorization process.
Exchanges
We currently don't offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order for the item you want.
This ensures you get exactly what you need without delays.